Frequently Asked Questions
Find answers to common questions about our footwear and services
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot in centimeters for the most accurate fit across our international brands.
Are your leather products sustainably sourced?
Yes, SCARPA is committed to ethical fashion. We partner with tanneries that follow strict environmental protocols and prioritize sustainable leather processing.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location.
How should I care for my SCARPA footwear?
To prolong the life of your shoes, we recommend using a weather-protectant spray and storing them in a cool, dry place with cedar shoe trees.
What happens if an item I want is out of stock?
You can sign up for 'Back in Stock' notifications on the product page to be alerted via email as soon as the item is available again.